Terms of Use

Last updated 10 November 2026

These terms are an agreement between you and SoloKoala ("we", "us") for using the SoloKoala app and website (the "Service"). By using the Service you accept them. If you don't agree, please don't use it.

1. Who can use SoloKoala

You must be at least 16 years old. You're responsible for keeping your phone and any account you sign in with secure.

2. What SoloKoala does, and doesn't

SoloKoala suggests places, routes and things to do using map data and AI. Suggestions can be wrong or out of date: places close, hours change, and AI can make mistakes. Check important details yourself, such as opening hours, prices, accessibility and allergens.

SoloKoala is not a safety or emergency service. Use your judgement about where you go and how you get there, follow local laws and advice, and in an emergency contact local emergency services (112 in Europe, 911 in the US and Canada).

3. Free features, Trip Passes and Pro

• Free features are free and may change.
• Trip Passes are one-off purchases that unlock paid features for a set number of days (3, 7, 14 or 30). A pass starts on your trip's arrival date or the purchase date, whichever is later, ends at local midnight on its last day plus 12 hours' grace, and does not renew. Buying another pass adds its days to the current one.
• Pro Yearly is an auto-renewing subscription. It renews each year unless you turn off auto-renew at least 24 hours before the end of the current period. If it includes a free trial, you're charged when the trial ends unless you cancel before then.
• Purchases are made through the App Store or Google Play and follow their rules for payment, cancellation and refunds. Manage or cancel subscriptions in your store account settings; deleting the app doesn't cancel them. Refund requests go to Apple or Google.
• Paid plans include generous daily fair-use limits (for example on place searches and messages to Coco) to keep the Service affordable for everyone. If you hit one, it resets the next day.
• Prices are shown in the app before you buy and may change for future purchases.

4. Acceptable use

Don't misuse the Service. In particular, don't:

• use it for anything illegal, harmful or abusive, or to harass anyone;
• try to access our servers or other users' data without permission, or get around limits or payment;
• scrape, copy or resell the Service or its data, or use it to build a competing product;
• reverse engineer the app, except where the law allows it.

We may suspend or end access for anyone who breaks these terms.

5. Your content

Your trip details, messages and journal are yours. You let us store and process them only to run the Service for you, as described in our Privacy Policy. Content Coco writes for you, such as postcards, is yours to keep and share.

6. Maps and other services

SoloKoala uses Google Maps. Your use of Google Maps features is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Links to other websites and apps are provided for convenience; we're not responsible for them.

7. Our app and brand

The app, Coco and the SoloKoala name and designs belong to us. We give you a personal, non-transferable licence to use the app on devices you own or control, under these terms and the store's rules.

8. Changes and availability

We work to keep SoloKoala running, but it's provided "as is" and may sometimes be unavailable. We may change or stop features. If we stop the Service entirely, we'll give reasonable notice. Paid time already bought remains covered by the store's refund rules.

9. Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, or for losses caused by relying on suggestions, third-party places or services, or events outside our control. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.

10. App Store terms

If you downloaded SoloKoala from Apple's App Store, these terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support, and isn't responsible for claims about the app (including product liability, legal compliance or intellectual property claims). If the app fails to meet a warranty, you can notify Apple for a refund of the purchase price, if any. You confirm you're not in a country subject to a US embargo or on a US prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

11. Changes to these terms

We may update these terms. We'll change the date above and, for significant changes, tell you in the app. If you keep using SoloKoala after a change, the new terms apply.

12. Law and contact

These terms are governed by the laws of the country where SoloKoala is established, without taking away the protection of the consumer laws of the country where you live. Questions: [email protected].